In-House Collections

All In-House Collections start by developing a collection process, specifically addressing the needs of each client.

Contact with customers is established by the experienced In-House Collections team who are trained not only in negotiating a suitable payment plan with customers but also in ensuring that repayments are made within agreed time frames.

In-House Collections consist of a series of letters, phone calls, text messages and emails.

Field Service Customer Engagement

A fundamental function of any credit management service stems from having a national team of experienced personnel who have the skills to engage with customers on a localised level. Debitask is the market leader within Ireland for Field Service Customer Engagement.

Analysis of past performance indicates that at some point in time, some accounts may require a visit from a field service agent as a standalone In-House Collections policy is simply not conducive for all customers.

Therefore the synergy between our Field Service Customer Engagement team and our In House Collections team is key in ensuring that Debitask realise the best result possible on behalf of our clients.

Affordability Reports

Assessing individual circumstances through affordability reports generated in conjunction with the customer provides important financial information, and plays a pivotal role in choosing the most appropriate course of action.

Legal processes are time consuming and expensive, as such detailed affordability reports which provide a level of understanding regarding a customer’s financial affairs are of high value to clients, while reducing unnecessary cost.

Decisions based upon fact and not assumption, particularly if considering court judgments, are crucial in making the correct decision regarding an approach to debt recovery.

Secured Property Loan Reporting

Our specific reporting service for secured mortgages allows our clients to clarify the exact status of a customer’s financial affairs and provides a solid foundation for developing a process of resolution.

In our experience, offering encouragement to borrowers to re-engage with lenders can often provide the most favourable results. Debitask can assist with re connecting as well as with the completion of Standardised Financial Statement forms (SFS).

Through our national network of field agents, we are well positioned to offer a nationwide service in this area. Each individual Debitask agent receives on-going training, ensuring that Debitask acts in accordance with current compliance requirements at all times.